Example #1
0
    static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
    {
        if (!*args)
            return false;

        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);

        char* response = strtok(NULL, "\n");
        if (!response)
            return false;

        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Cannot add response to ticket, assigned to someone else
        //! Console excluded
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
            return true;
        }

        SQLTransaction trans = SQLTransaction(NULL);
        ticket->AppendResponse(response);
        if (newLine)
            ticket->AppendResponse("\n");
        ticket->SaveToDB(trans);

        return true;
    }
Example #2
0
    static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        if (Player* player = ticket->GetPlayer())
            if (player->IsInWorld())
                ticket->SendResponse(player->GetSession());

        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetCompleted();
        ticket->SaveToDB(trans);

        sTicketMgr->UpdateLastChange();
        return true;
    }
Example #3
0
bool ChatHandler::HandleGMTicketGetByNameCommand(const char* args)
{
    if (!*args)
        return false;

    std::string name(args);
    if (!normalizePlayerName(name))
        return false;

    // Detect target's GUID
    uint64 guid = 0;
    if (Player *player = sObjectMgr->GetPlayer(name.c_str()))
        guid = player->GetGUID();
    else 
        guid = sObjectMgr->GetPlayerGUIDByName(name);
    // Target must exist
    if (!guid)
    {
        SendSysMessage(LANG_NO_PLAYERS_FOUND);
        return true;
    }
    // Ticket must exist
    GmTicket *ticket = sTicketMgr->GetTicketByPlayer(guid);
    if (!ticket)
    {
        SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
        return true;
    }

    SQLTransaction trans = SQLTransaction(NULL);
    ticket->SetViewed();
    ticket->SaveToDB(trans);

    SendSysMessage(ticket->FormatMessageString(*this, true).c_str());
    return true;
}
Example #4
0
    static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);

        char* targetStr = strtok(NULL, " ");
        if (!targetStr)
            return false;

        std::string target(targetStr);
        if (!normalizePlayerName(target))
            return false;

        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        // Get target information
        uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
        uint64 targetAccountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
        uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccountId, realmID);

        // Target must exist and have administrative rights
        if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
            return true;
        }

        // If already assigned, leave
        if (ticket->IsAssignedTo(targetGuid))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
            return true;
        }

        // If assigned to different player other than current, leave
        //! Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
            return true;
        }

        // Assign ticket
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
        return true;
    }
Example #5
0
    static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        char* ticketIdStr = strtok((char*)args, " ");
        uint32 ticketId = atoi(ticketIdStr);

        char* targetStr = strtok(NULL, " ");
        if (!targetStr)
            return false;

        std::string target(targetStr);
        if (!normalizePlayerName(target))
            return false;

        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }

        ObjectGuid targetGuid = sObjectMgr->GetPlayerGUIDByName(target);
        uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
        // Target must exist and have administrative rights
        if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmID))
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
            return true;
        }

        // If already assigned, leave
        if (ticket->IsAssignedTo(targetGuid))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
            return true;
        }

        // If assigned to different player other than current, leave
        //! Console can override though
        Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
        if (player && ticket->IsAssignedNotTo(player->GetGUID()))
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
            return true;
        }

        // Assign ticket
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmID)));
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
		if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
        {
            std::string ircchan = "#";
            std::ostringstream smsg;
            ircchan += sIRC->ticann;
            smsg << "[\00304Ticket Assigned\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Assigned To: \00304" << target.c_str() << " \003]";
            sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
        }
        return true;
    }
Example #6
0
    static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
    {
        if (!*args)
            return false;

        uint32 ticketId = atoi(args);
        GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
        if (!ticket || ticket->IsClosed())
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
            return true;
        }
        // Ticket must be assigned
        if (!ticket->IsAssigned())
        {
            handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
            return true;
        }

        // Get security level of player, whom this ticket is assigned to
        uint32 security = SEC_PLAYER;
        Player* assignedPlayer = ticket->GetAssignedPlayer();
        if (assignedPlayer && assignedPlayer->IsInWorld())
            security = assignedPlayer->GetSession()->GetSecurity();
        else
        {
            ObjectGuid guid = ticket->GetAssignedToGUID();
            uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
            security = AccountMgr::GetSecurity(accountId, realmID);
        }

        // Check security
        //! If no m_session present it means we're issuing this command from the console
        uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
        if (security > mySecurity)
        {
            handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
            return true;
        }

        std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
        SQLTransaction trans = SQLTransaction(NULL);
        ticket->SetUnassigned();
        ticket->SaveToDB(trans);
        sTicketMgr->UpdateLastChange();

        std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(),
            handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
        handler->SendGlobalGMSysMessage(msg.c_str());
		
        if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
        {
            std::string ircchan = "#";
            std::ostringstream smsg;
            ircchan += sIRC->ticann;
            smsg << "[\00304Ticket Assigned\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Unssigned From: \00304"
                << assignedTo.c_str() << " \003][By: \00304" << (GetSession() ? GetSession()->GetPLayer()->GetName().c_str() : 'Console') << " \003]";
                /*
                Keeping old line incase i fubar this :D
                << assignedTo.c_str() << " \003][By: \00304" << handler->GetSession()->GetPlayer()->GetName().c_str() << " \003]";
            	*/
            sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
        }

        return true;
    }