static int TransferListener (rmt_transfer_event_t *event) {
int ret_value = 0;
if (Initialized)
ret_value = OnTransferEvent (event);
return (ret_value);
}
/*****************************************************************************
** Procedure: CJTLine::UnsolicitedEvent
**
** Arguments: 'lpBuff' - Our CEventBlock* pointer
**
** Returns: void
**
** Description: This function is called when no request processed a given
** response from the device and it was directed at this line.
**
*****************************************************************************/
bool CJTLine::UnsolicitedEvent(LPCVOID lpBuff)
{
// Cast our pointer back to an event block
const CEventBlock* pBlock = static_cast<const CEventBlock*>(lpBuff);
#ifdef _DEBUG
// Output a dump of the received block with all it's elements.
_TSP_DTRACE(_T("EventHandler: %s"), pBlock->Dump().c_str());
#endif
// See if there is a callid attached to this request. If so, pull it out and
// attempt to locate the TSP++ call object which is associated with the call.
CTSPICallAppearance* pCall = NULL;
const CPECallID* pidCall = dynamic_cast<const CPECallID*>(pBlock->GetElement(CPBXElement::CallID));
if (pidCall != NULL)
{
// Find the call associated with the callid
pCall = FindCallByCallID(pidCall->GetCallID());
// If we have no call object and this is NOT a CP/CD event then ignore it.
// Our PBX switch has no mechanism for querying information on an existing call.
// A production-level TSP might make some educated guesses here and possibly
// create a new call to reflect this one.
if (pCall == NULL &&
(pBlock->GetEventType() != CEventBlock::CallDetected &&
pBlock->GetEventType() != CEventBlock::CallPlaced))
{
_TSP_DTRACE(_T("Ignoring event with unknown callid 0x%lx\n"), pidCall->GetCallID());
return false;
}
}
// Process the line event we just received.
switch (pBlock->GetEventType())
{
// Agent state changed
case CEventBlock::AgentStateChanged:
{
const CPEAgentState* peState = dynamic_cast<const CPEAgentState*>(pBlock->GetElement(CPBXElement::AgentState));
OnAgentStateChange(peState->GetAgentState());
}
break;
// Agent group changed
case CEventBlock::AgentGroupChanged:
{
const CPEAgentID* peAgent = dynamic_cast<const CPEAgentID*>(pBlock->GetElement(CPBXElement::AgentID));
const CPEAgentGroup* pePGroup = dynamic_cast<const CPEAgentGroup*>(pBlock->GetElement(CPBXElement::PrimaryAgentGroup));
const CPEAgentGroup* peSGroup = dynamic_cast<const CPEAgentGroup*>(pBlock->GetElement(CPBXElement::SecondaryAgentGroup));
OnAgentGroupChange(peAgent->GetAgentID().c_str(), pePGroup->GetAgentGroup(), peSGroup->GetAgentGroup());
}
break;
// Call Detected or placed (via PlaceCall or PredictivePlaceCall) on the line.
case CEventBlock::CallDetected:
case CEventBlock::CallPlaced:
{
const CPECallInfo* peCaller = dynamic_cast<const CPECallInfo*>(pBlock->GetElement(CPBXElement::DNIS));
const CPECallInfo* peCalled = dynamic_cast<const CPECallInfo*>(pBlock->GetElement(CPBXElement::ANI));
pCall = OnNewCallDetected((pBlock->GetEventType() == CEventBlock::CallPlaced),
pCall, pidCall->GetCallID(), peCaller, peCalled);
}
break;
// Call released - callid is no longer valid.
case CEventBlock::CallReleased:
if (pCall != NULL)
{
pCall->SetCallState(LINECALLSTATE_IDLE);
// If our current call count is now zero, then force the TSP to
// re-evaluate our current agent state and features - this is
// because we cannot rely on the PBX simulator to send the "ASC"
// event after all calls are deallocated (vs. before). When a call
// is transferred off a line, the "ASC" event precedes the "CR" event
// and causes our agent features to be incorrectly reported.
if (GetAddress(0)->GetAddressStatus()->dwNumActiveCalls == 0)
OnAgentStateChange(-1);
}
break;
// Call state has changed
case CEventBlock::CallStateChange:
{
const CPECallState* pCS = dynamic_cast<const CPECallState*>(pBlock->GetElement(CPBXElement::CallState));
OnCallStateChange(pCall, pCS);
}
break;
// DTMF Digit detected on the call
case CEventBlock::DigitDetected:
{
const CPEDigit* pDigit = dynamic_cast<const CPEDigit*>(pBlock->GetElement(CPBXElement::Digit));
// Pass the digit through to the call - simulator up/down press for duration.
pCall->OnDigit(LINEDIGITMODE_DTMF, pDigit->GetDigit());
pCall->OnDigit(LINEDIGITMODE_DTMFEND, pDigit->GetDigit());
}
break;
// Call queued to ACD (transfer event to ACD queue)
case CEventBlock::CallQueued:
{
const CPEExtension* pTarget = dynamic_cast<const CPEExtension*>(pBlock->GetElement(CPBXElement::Queue));
OnTransferEvent(pCall, 0, pTarget->GetExtension(), NULL, NULL);
}
break;
// Predictive Dialer media detected
case CEventBlock::CallMediaDetected:
{
const CPEAnswerType* pidAnswer = dynamic_cast<const CPEAnswerType*>(pBlock->GetElement(CPBXElement::AnswerType));
OnPDialerMediaDetected(pCall, pidAnswer->GetAnswerType());
}
break;
// Call Conference created
case CEventBlock::CallConference:
{
const CPECallID* pidCall1 = dynamic_cast<const CPECallID*>(pBlock->GetElement(CPBXElement::ConfCallID1));
const CPECallID* pidCall2 = dynamic_cast<const CPECallID*>(pBlock->GetElement(CPBXElement::ConfCallID2));
OnConferenceEvent(pCall, pidCall1->GetCallID(), pidCall2->GetCallID());
}
break;
// Call Transferred
case CEventBlock::CallTransfer:
{
const CPECallID* pidOldCallId = dynamic_cast<const CPECallID*>(pBlock->GetElement(CPBXElement::OldCallID));
const CPEExtension* pTarget = dynamic_cast<const CPEExtension*>(pBlock->GetElement(CPBXElement::TargetExtension));
const CPECallInfo* peCaller = dynamic_cast<const CPECallInfo*>(pBlock->GetElement(CPBXElement::DNIS));
const CPECallInfo* peCalled = dynamic_cast<const CPECallInfo*>(pBlock->GetElement(CPBXElement::ANI));
OnTransferEvent(pCall, pidOldCallId->GetCallID(), pTarget->GetExtension(), peCaller, peCalled);
}
break;
// Unknown or unhandled
default:
break;
}
// It doesn't really matter what we return to this function since we are letting
// the library handle the request management directly. The caller doesn't look
// at the return code for unsolicited handlers. If we were managing the
// ReceiveData() ourselves then this could be used to continue looking for
// an owner for a data event.
return true;
}// CJTLine::UnsolicitedEvent
