bool ACDQueue_LongestIdle::buildTargetAgentList(UtlSList& rTargetAgentList, ACDCall* pCallRef)
{
// Always rebuild the list to get the agents added on the fly
buildACDAgentList();
// Iterate through the ACDAgent list, starting at the head of the list
// and find the agent that has been idle the longest.
for(;;) {
ACDAgent* pAgent;
ACDAgent* pLongestIdleAgent = NULL;
unsigned long maxIdleTime = 0;
UtlSListIterator listIterator(mAcdAgentList);
// Find the available agent with the longest idle time
while ((pAgent = dynamic_cast<ACDAgent*>(listIterator())) != NULL) {
if (pAgent->isAvailable(false)) {
if (pAgent->getIdleTime() >= maxIdleTime) {
maxIdleTime = pAgent->getIdleTime();
pLongestIdleAgent = pAgent;
}
}
}
if (pLongestIdleAgent == NULL) {
// None available
break ;
}
// If he is still available, use him. Otherwise start again.
if (pLongestIdleAgent->isAvailable(true)) {
rTargetAgentList.append(pLongestIdleAgent);
OsSysLog::add(FAC_ACD, gACD_DEBUG, "%s::buildTargetAgentList - agent(%s) is added to the target list. Idle time was %lu seconds",
mAcdSchemeString, pLongestIdleAgent->getUriString()->data(),
maxIdleTime);
return true ;
}
}
// The whole list was tried, yet no appropriate agents were found.
return false;
}
bool ACDQueue_Linear::buildTargetAgentList(UtlSList& rTargetAgentList, ACDCall* pCallRef)
{
ACDAgent* pAgent;
ACDAgent* pLastAttemptedAgent;
// Always rebuild the list to get the agents added on the fly
buildACDAgentList();
UtlSListIterator listIterator(mAcdAgentList);
int numAgents = mAcdAgentList.entries();
// Iterate through the ACDAgent list, starting after the agent that
// The ACDCall was last using. If the end of the list is
// reached, wrap around to the beginning. If this LastAttemptedAgent
// is NULL, start from the head of the list
pLastAttemptedAgent = pCallRef->getLastAgent();
if (pLastAttemptedAgent != NULL) {
// walk the iterator to point after pLastAttemptedAgent
if (listIterator.findNext(pLastAttemptedAgent) == NULL) {
// Didn't find pLastAttemptedAgent, start again from the top.
listIterator.reset();
pCallRef->setLastAgent(NULL);
}
}
for(int i=0; i<numAgents; i++) {
// Check the next agent
pAgent = dynamic_cast<ACDAgent*>(listIterator());
if (pAgent == NULL) {
// We've hit the end of the list start back from the head of the list
listIterator.reset();
pAgent = dynamic_cast<ACDAgent*>(listIterator());
if (pAgent == NULL) {
// All out of agents to try
return false;
}
}
if (pAgent->isAvailable(true)) {
rTargetAgentList.append(pAgent);
// Remember the agent chosen
pCallRef->setLastAgent(pAgent);
OsSysLog::add(FAC_ACD, gACD_DEBUG, "%s::buildTargetAgentList - agent(%s) is added to the target list",
mAcdSchemeString, pAgent->getUriString()->data());
return true;
}
}
// The whole list was tried, yet no appropriate agents were found.
return false;
}