bool ChatHandler::HandleGMTicketGetByIdCommand(const char* args) { if (!*args) return false; uint64 tguid = atoi(args); GM_Ticket *ticket = sTicketMgr->GetGMTicket(tguid); if (!ticket || ticket->closed != 0 || ticket->completed) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } ticket->viewed = true; std::string gmname; std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str()); if (sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname)) ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str()); if (strlen(ticket->comment.c_str()) != 0) ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str()); SendSysMessage(ss.str().c_str()); return true; }
bool ChatHandler::HandleGMTicketListEscalatedCommand(const char* /*args*/) { SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST); for (GmTicketList::iterator itr = sTicketMgr->m_GMTicketList.begin(); itr != sTicketMgr->m_GMTicketList.end(); ++itr) { if (!((*itr)->escalated == TICKET_IN_ESCALATION_QUEUE) || (*itr)->closed != 0) continue; std::string gmname; std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str()); SendSysMessage(ss.str().c_str()); } return true; }
bool ChatHandler::HandleGMTicketCommentCommand(const char* args) { if (!*args) return false; char* tguid = strtok((char*)args, " "); uint64 ticketGuid = atoi(tguid); char* comment = strtok(NULL, "\n"); if (!comment) return false; Player *cplr = m_session->GetPlayer(); GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid); if (!ticket || ticket->closed != 0) { PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID()) { PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid); return true; } std::string gmname; sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname); ticket->comment = comment; sTicketMgr->AddOrUpdateGMTicket(*ticket); std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); if (sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname)) ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, cplr->GetName(), ticket->comment.c_str()); SendGlobalGMSysMessage(ss.str().c_str()); sTicketMgr->UpdateLastChange(); return true; }
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args) { if (!*args) return false; uint64 ticketGuid = atoi(args); Player *cplr = m_session->GetPlayer(); GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid); if (!ticket|| ticket->closed != 0) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } if (ticket->assignedToGM == 0) { PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->guid); return true; } std::string gmname; sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname); Player *plr = sObjectMgr->GetPlayer(ticket->assignedToGM); if (plr && plr->IsInWorld() && plr->GetSession()->GetSecurity() > cplr->GetSession()->GetSecurity()) { SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY); return true; } std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, cplr->GetName()); SendGlobalGMSysMessage(ss.str().c_str()); ticket->assignedToGM = 0; if (ticket->escalated != TICKET_UNASSIGNED && ticket->escalated != TICKET_IN_ESCALATION_QUEUE) ticket->escalated--; sTicketMgr->AddOrUpdateGMTicket(*ticket); sTicketMgr->UpdateLastChange(); return true; }
bool ChatHandler::HandleGMTicketListOnlineCommand(const char* /*args*/) { SendSysMessage(LANG_COMMAND_TICKETSHOWONLINELIST); for (GmTicketList::iterator itr = sTicketMgr->m_GMTicketList.begin(); itr != sTicketMgr->m_GMTicketList.end(); ++itr) { if ((*itr)->closed != 0 || (*itr)->completed || !sObjectMgr->GetPlayer((*itr)->playerGuid)) continue; std::string gmname; std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, (*itr)->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, (*itr)->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - (*itr)->createtime, true, false)).c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - (*itr)->timestamp, true, false)).c_str()); if (sObjectMgr->GetPlayerNameByGUID((*itr)->assignedToGM, gmname)) ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); SendSysMessage(ss.str().c_str()); } return true; }
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args) { if (!*args) return false; uint64 tguid = atoi(args); GM_Ticket *ticket = sTicketMgr->GetGMTicket(tguid); if (!ticket || ticket->closed != 0 || ticket->completed) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } if (ticket && ticket->assignedToGM != 0 && ticket->assignedToGM != m_session->GetPlayer()->GetGUID()) { PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->guid); return true; } std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETCLOSED, m_session->GetPlayer()->GetName()); SendGlobalGMSysMessage(ss.str().c_str()); Player *plr = sObjectMgr->GetPlayer(ticket->playerGuid); sTicketMgr->RemoveGMTicket(ticket, m_session->GetPlayer()->GetGUID()); if (!plr || !plr->IsInWorld()) return true; // send abandon ticket WorldPacket deleteTicket(SMSG_GMTICKET_DELETETICKET, 4); deleteTicket << uint32(GMTICKET_RESPONSE_TICKET_DELETED); plr->GetSession()->SendPacket(&deleteTicket); sTicketMgr->UpdateLastChange(); return true; }
bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args) { if (!*args) return false; uint64 ticketGuid = atoi(args); GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid); if (!ticket) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } if (ticket->closed == 0) { SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST); return true; } std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETDELETED, m_session->GetPlayer()->GetName()); SendGlobalGMSysMessage(ss.str().c_str()); Player *plr = sObjectMgr->GetPlayer(ticket->playerGuid); sTicketMgr->RemoveGMTicket(ticket, -1, true); // we don't need to care about who deleted it... if (plr && plr->IsInWorld()) { // Force abandon ticket WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4); data << uint32(GMTICKET_RESPONSE_TICKET_DELETED); plr->GetSession()->SendPacket(&data); } ticket = NULL; sTicketMgr->UpdateLastChange(); return true; }
bool ChatHandler::HandleGMTicketGetByNameCommand(const char* args) { if (!*args) return false; std::string name = (char*)args; normalizePlayerName(name); Player *plr = sObjectMgr->GetPlayer(name.c_str()); if (!plr) { SendSysMessage(LANG_NO_PLAYERS_FOUND); return true; } GM_Ticket *ticket = sTicketMgr->GetGMTicketByPlayer(plr->GetGUID()); if (!ticket) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } ticket->viewed = true; std::string gmname; std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(time(NULL) - ticket->createtime, true, false)).c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(time(NULL) - ticket->timestamp, true, false)).c_str()); if (sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname)) ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, ticket->message.c_str()); if (strlen(ticket->comment.c_str()) != 0) ss << PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, ticket->comment.c_str()); SendSysMessage(ss.str().c_str()); return true; }
bool ChatHandler::HandleGMTicketCommentCommand(const char* args) { if (!*args) return false; char* tguid = strtok((char*)args, " "); uint32 ticketId = atoi(tguid); char* comment = strtok(NULL, "\n"); if (!comment) return false; GmTicket *ticket = sTicketMgr->GetTicket(ticketId); if (!ticket || ticket->IsClosed()) { PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } // Cannot comment ticket assigned to someone else //! Console excluded Player* player = m_session ? m_session->GetPlayer() : NULL; if (player && ticket->IsAssignedNotTo(player->GetGUID())) { PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId()); return true; } SQLTransaction trans = SQLTransaction(NULL); ticket->SetComment(comment); ticket->SaveToDB(trans); sTicketMgr->UpdateLastChange(); std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL); msg += PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment); SendGlobalGMSysMessage(msg.c_str()); return true; }
bool ChatHandler::HandleGMTicketAssignToCommand(const char* args) { if (!*args) return false; char* tguid = strtok((char*)args, " "); uint64 ticketGuid = atoi(tguid); char* targetgm = strtok(NULL, " "); if (!targetgm) return false; std::string targm = targetgm; if (!normalizePlayerName(targm)) return false; Player *cplr = m_session->GetPlayer(); GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid); if (!ticket || ticket->closed != 0) { SendSysMessage(LANG_COMMAND_TICKETNOTEXIST); return true; } uint64 tarGUID = sObjectMgr->GetPlayerGUIDByName(targm.c_str()); uint64 accid = sObjectMgr->GetPlayerAccountIdByGUID(tarGUID); uint32 gmlevel = sAccountMgr->GetSecurity(accid, realmID); if (!tarGUID || gmlevel == SEC_PLAYER) { SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A); return true; } if (ticket->assignedToGM == tarGUID) { PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->guid); return true; } std::string gmname; sObjectMgr->GetPlayerNameByGUID(tarGUID, gmname); if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID()) { PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid, gmname.c_str()); return true; } ticket->assignedToGM = tarGUID; if (gmlevel == SEC_ADMINISTRATOR && ticket->escalated == TICKET_IN_ESCALATION_QUEUE) ticket->escalated = TICKET_ESCALATED_ASSIGNED; else if (ticket->escalated == TICKET_UNASSIGNED) ticket->escalated = TICKET_ASSIGNED; sTicketMgr->AddOrUpdateGMTicket(*ticket); std::stringstream ss; ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid); ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str()); ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str()); SendGlobalGMSysMessage(ss.str().c_str()); sTicketMgr->UpdateLastChange(); return true; }