bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (!ticket->IsClosed())
{
SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::string msg = ticket->FormatMessageString(*this, NULL, NULL, NULL, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->RemoveTicket(ticket->GetId());
sTicketMgr->UpdateLastChange();
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
player->GetSession()->SendPacket(&data);
}
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned to player, who tries to close it.
uint64 guid = m_session->GetPlayer()->GetGUID();
if (ticket->IsAssignedNotTo(guid))
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
sTicketMgr->CloseTicket(ticket->GetId(), guid);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, m_session->GetPlayer()->GetName(), NULL, NULL, NULL);
SendGlobalGMSysMessage(msg.c_str());
// Inform player, who submitted this ticket, that it is closed
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
player->GetSession()->SendPacket(&data);
}
return true;
}
bool ChatHandler::HandleGMTicketAssignToCommand(const char* args)
{
if (!*args)
return false;
char* sTicketId = strtok((char*)args, " ");
uint32 ticketId = atoi(sTicketId);
char* sTarget = strtok(NULL, " ");
if (!sTarget)
return false;
std::string target(sTarget);
if (!normalizePlayerName(target))
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Get target information
uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
uint64 targetAccId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccId, realmID);
// Target must exist and have administrative rights
if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
{
SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
// If already assigned, leave
if (ticket->IsAssignedTo(targetGuid))
{
PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
return true;
}
// If assigned to different player other than current, leave
//! Console can override though
Player* player = m_session ? m_session->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
return true;
}
// Assign ticket
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, target.c_str(), NULL, NULL);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket *ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned
if (!ticket->IsAssigned())
{
PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
uint64 guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security
//! If no m_session present it means we're issuing this command from the console
uint32 mySecurity = m_session ? m_session->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(),
m_session ? m_session->GetPlayer()->GetName() : "Console", NULL);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname);
ticket->comment = comment;
sTicketMgr->AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
if (sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname))
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, cplr->GetName(), ticket->comment.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
sTicketMgr->UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid);
if (!ticket|| ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->assignedToGM == 0)
{
PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr->GetPlayerNameByGUID(ticket->assignedToGM, gmname);
Player *plr = sObjectMgr->GetPlayer(ticket->assignedToGM);
if (plr && plr->IsInWorld() && plr->GetSession()->GetSecurity() > cplr->GetSession()->GetSecurity())
{
SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, cplr->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
ticket->assignedToGM = 0;
if (ticket->escalated != TICKET_UNASSIGNED && ticket->escalated != TICKET_IN_ESCALATION_QUEUE)
ticket->escalated--;
sTicketMgr->AddOrUpdateGMTicket(*ticket);
sTicketMgr->UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint32 ticketId = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket *ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else
//! Console excluded
Player* player = m_session ? m_session->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
msg += PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 tguid = atoi(args);
GM_Ticket *ticket = sTicketMgr->GetGMTicket(tguid);
if (!ticket || ticket->closed != 0 || ticket->completed)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket && ticket->assignedToGM != 0 && ticket->assignedToGM != m_session->GetPlayer()->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->guid);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETCLOSED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr->GetPlayer(ticket->playerGuid);
sTicketMgr->RemoveGMTicket(ticket, m_session->GetPlayer()->GetGUID());
if (!plr || !plr->IsInWorld())
return true;
// send abandon ticket
WorldPacket deleteTicket(SMSG_GMTICKET_DELETETICKET, 4);
deleteTicket << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
plr->GetSession()->SendPacket(&deleteTicket);
sTicketMgr->UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketDeleteByIdCommand(const char* args)
{
if (!*args)
return false;
uint64 ticketGuid = atoi(args);
GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid);
if (!ticket)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (ticket->closed == 0)
{
SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETDELETED, m_session->GetPlayer()->GetName());
SendGlobalGMSysMessage(ss.str().c_str());
Player *plr = sObjectMgr->GetPlayer(ticket->playerGuid);
sTicketMgr->RemoveGMTicket(ticket, -1, true); // we don't need to care about who deleted it...
if (plr && plr->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
plr->GetSession()->SendPacket(&data);
}
ticket = NULL;
sTicketMgr->UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketAssignToCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint64 ticketGuid = atoi(tguid);
char* targetgm = strtok(NULL, " ");
if (!targetgm)
return false;
std::string targm = targetgm;
if (!normalizePlayerName(targm))
return false;
Player *cplr = m_session->GetPlayer();
GM_Ticket *ticket = sTicketMgr->GetGMTicket(ticketGuid);
if (!ticket || ticket->closed != 0)
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
uint64 tarGUID = sObjectMgr->GetPlayerGUIDByName(targm.c_str());
uint64 accid = sObjectMgr->GetPlayerAccountIdByGUID(tarGUID);
uint32 gmlevel = sAccountMgr->GetSecurity(accid, realmID);
if (!tarGUID || gmlevel == SEC_PLAYER)
{
SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
if (ticket->assignedToGM == tarGUID)
{
PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->guid);
return true;
}
std::string gmname;
sObjectMgr->GetPlayerNameByGUID(tarGUID, gmname);
if (ticket->assignedToGM != 0 && ticket->assignedToGM != cplr->GetGUID())
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->guid, gmname.c_str());
return true;
}
ticket->assignedToGM = tarGUID;
if (gmlevel == SEC_ADMINISTRATOR && ticket->escalated == TICKET_IN_ESCALATION_QUEUE)
ticket->escalated = TICKET_ESCALATED_ASSIGNED;
else if (ticket->escalated == TICKET_UNASSIGNED)
ticket->escalated = TICKET_ASSIGNED;
sTicketMgr->AddOrUpdateGMTicket(*ticket);
std::stringstream ss;
ss << PGetParseString(LANG_COMMAND_TICKETLISTGUID, ticket->guid);
ss << PGetParseString(LANG_COMMAND_TICKETLISTNAME, ticket->name.c_str());
ss << PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, gmname.c_str());
SendGlobalGMSysMessage(ss.str().c_str());
sTicketMgr->UpdateLastChange();
return true;
}
