BOOL CCallThread::ShowCallerWaitNum(const CString& queID,int nWaitNum)
{
if(queID.IsEmpty())return FALSE;
std::map<UINT,SLZWindow>::const_iterator itera = m_rInlineQueData.m_rWindowTable.m_mapIdWindow.begin();
for(itera;itera!=m_rInlineQueData.m_rWindowTable.m_mapIdWindow.end();itera++)
{
SLZWindow Window = itera->second;
CStringArray ArrayQueID;
Window.GetArrayQueId(ArrayQueID);
for(int i=0;i<ArrayQueID.GetCount();i++)
{
CString wStrQueID = ArrayQueID.GetAt(i);
if(wStrQueID == queID)
{
SLZData data;
m_rCalledQueData.GetCalledQueData(Window.GetWindowId(),data);
CString wStrWaitNum;
wStrWaitNum.Format(_T("%d"),nWaitNum);
CString carriedData = data.GetQueueNumber() + _T(" ") + wStrWaitNum;
CallerCmd callerCmd;
callerCmd.SetCmdType(callerCmdShowNum);
callerCmd.SetWindowId(Window.GetWindowId());
callerCmd.SetCarriedData(carriedData);
ReturnToCaller(callerCmd);
break;
}
}
}
return TRUE;
}
BOOL CCallThread::SetLoginStaffID(const UINT iWinID,const CString& staffID)
{
//得到窗口
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowById(iWinID,Window);
if(!flag)return FALSE;
Window.SetLoginStaff(staffID);//设置登录员工工号
return TRUE;
}
BOOL CCallThread::DelWindowLoginStaffID(const UINT iWinID)
{
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowById(iWinID,Window);
if(!flag)return FALSE;
CString content;
Window.SetLoginStaff(content);//设置登录员工工号
return TRUE;
}
BOOL CCallThread::JudgeWindowHaveQue(const UINT iWindow)
{
CStringArray arrStrQueId;
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowById(iWindow,Window);
if(!flag)return FALSE;
Window.GetArrayQueId(arrStrQueId);
if(arrStrQueId.GetCount() < 1)
{
return FALSE;
}
return TRUE;
}
/*
呼叫业务顾问
*/
void CCallThread::OnCallBusc(CallerCmd& callerCmd)
{
UINT winID = callerCmd.GetWindowId();//窗口ID
callerCmd.SetSuccess(TRUE);
//playsound,display
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowById(winID,Window);
if(!flag)return;
CString callName = Window.GetWindowCallName();
CString strMsg;
callName.Remove(_T('号'));
callName.Remove(_T('窗'));
callName.Remove(_T('口'));
strMsg.Format(_T("#请#业务顾问#到#%s#号窗口"),callName);
theApp.m_Controller.m_pPlaySound->DataPlay(strMsg);
}
UINT CInlineQueData::GetCandoQueCount(UINT iWinID)
{
UINT uWaitCount = 0;
SLZWindow Window;
BOOL flag = m_rWindowTable.QueryWindowById(iWinID,Window);
ASSERT(flag != FALSE);
CStringArray arrayQueID;
Window.GetArrayQueId(arrayQueID);
for(int i=0;i<arrayQueID.GetCount();i++)
{
CString queID = arrayQueID.GetAt(i);
ASSERT(!queID.IsEmpty());
uWaitCount += GetBussCount(queID);
}
return uWaitCount;
}
BOOL CInlineQueData::GetWindowCanDoQue(UINT nWindowID,CStringArray& queerial_id_array,CString& callStaffID,BOOL* pIsUsePower)
{
// if(m_lstInlineQue.GetCount() < 1)
// {
// return FALSE;
// }
CStringArray arrStrQueId;//可处理队列以及优先级
SLZWindow Window;
BOOL flag = m_rWindowTable.QueryWindowById(nWindowID,Window);
if(!flag)return FALSE;
Window.GetArrayQueId(arrStrQueId);//获取可处理队列及优先级
CString staffID = theApp.m_Controller.m_mapLoginList[Window.GetWindowId()];//获取登录STAFFID
if(staffID.IsEmpty())return FALSE;
if(arrStrQueId.GetCount() < 1)
{
return FALSE;
}
queerial_id_array.Copy(arrStrQueId);
callStaffID = staffID;
*pIsUsePower = Window.GetIsUsePower();
return TRUE;
}
void CCallThread::DoEvaMsg(const MSG& msg)
{
SLZEvaData* pEvaData = (SLZEvaData*)msg.wParam;
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowByEvaId(pEvaData->GetEvaluatorId(),Window);
if(flag)
{
SLZData data;
//找出正在呼叫的那条数据
if(m_rCalledQueData.GetCalledQueData(Window.GetWindowId(),data))
{
data.SetEvaluateLevel(pEvaData->GetEvaLevel());
data.SetIsFinshEva(TRUE);
CTime curTime = CTime::GetCurrentTime();
data.SetFinishTime(curTime);
if(m_rCalledQueData.DeleteCalledQueData(data))//删除正在呼叫的那条数据
{
m_rFinshQueData.Add(data);//加入完成队列
}
}
else//不呼叫只评价
{
data.SetEvaluateLevel(pEvaData->GetEvaLevel());
data.SetIsFinshEva(TRUE);
CTime curTime = CTime::GetCurrentTime();
data.SetFinishTime(curTime);
data.SetWindowId(Window.GetWindowId());
data.SetWindowShowId(Window.GetShowWndId());
CString staffID = m_map_login[Window.GetWindowId()];
data.SetStaffId(staffID);
CString bussinessType;
/*
处理业务ID
*/
SLZWindow window;
m_rInlineQueData.m_rWindowTable.QueryWindowById(data.GetWindowId(),window);
CStringArray arrayQueID;
window.GetArrayQueId(arrayQueID);
if(!arrayQueID.IsEmpty())
{
bussinessType = arrayQueID[0];
}
else
{
CMap<int,int,CQueueInfo,CQueueInfo&>::CPair* pCurEva;
int count = m_map_que.GetCount();
for(int i=0;i<count;i++)
{
pCurEva = m_map_que.PLookup(i);
bussinessType = pCurEva->value.GetQueID();
break;
}
}
////////////////////////////////
data.SetBussinessType(bussinessType);
data.SetOrganId(theApp.m_logicVariables.strOrganID);
data.SetOrganName(theApp.m_logicVariables.strOrganNmae);
// data.SetQueSerialID(_T("1"));
data.SetQueueNumber(_T("0"));
data.SetCallTime(curTime);
data.SetTakingNumTime(curTime);
m_rFinshQueData.Add(data);//加入完成队列
}
}
if(pEvaData)//释放资源
delete pEvaData;
}
void CCallThread::ReturnToCaller(CallerCmd& callerCmd)
{
SLZCCaller* pSLZCCaller = SLZCCaller::GetInstance();
SLZCallerData data;
data.SetCmdType(callerCmd.GetCmdType());//命令类型
data.SetAttchMsg(callerCmd.GetCarriedData());//附加信息
switch(data.GetCmdType())
{
case cmdLogin:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdQuit:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdCall:
data.SetCmdType(callerCmdShowNum);
break;
case cmdRecall:
data.SetCmdType(callerCmdShowNum);
break;
case cmdDiscard:
data.SetCmdType(callerCmdShowNum);
break;
case cmdWait:
data.SetCmdType(callerCmdShowNum);
break;
case cmdEvaReq:
// data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdPause:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdCallNum:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdCallSec:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdCallMana:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdCallBusc:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case cmdExChange:
data.SetCmdType(callerCmd.GetSuccess() ? callerCmdShowSuc : callerCmdShowFail);
break;
case callerCmdShowAdd:
data.SetCmdType(callerCmdShowAdd);
break;
default:
break;
}
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowById(callerCmd.GetWindowId(),Window);
if(flag)
{
data.SetCallerId(Window.GetCallerId());//呼叫器地址
pSLZCCaller->AddWriteCallerData(data);
}
}
/*
转移队列/窗口
*/
void CCallThread::OnExChange(CallerCmd& callerCmd)
{
SLZData data;
if(m_logicVariables.ExchangeQue)
{
BOOL flag = FALSE;
CString queID = callerCmd.GetCarriedData();//获取转移的队列
if(queID.IsEmpty())return;
CQueueInfo queinfo;
for(int i=0;i<m_map_que.GetCount();i++)
{
if(m_map_que[i].GetQueManNum()==queID)//找到QUEID
{
flag = TRUE;
queinfo = m_map_que[i];
break;
}
}
//获取对应窗口正在呼叫的数据
if(flag)
{
if(m_rCalledQueData.GetCalledQueData(callerCmd.GetWindowId(),data))
{
data.SetIsOpenEva(FALSE);data.SetIsFinshEva(FALSE);
m_rCalledQueData.DeleteCalledQueData(data);//删除正在呼叫队列的数据
data.SetBussinessType(queinfo.GetQueID());
//设置队列名称
data.SetBussName(GetQueNumFromID(queinfo.GetQueID()));
data.SetWindowId(0);//不设置指定窗口,返回初始状态
m_rInlineQueData.AddHeadData(data);//添加到排队队列最前
callerCmd.SetSuccess(TRUE);
}
}
}
if(m_logicVariables.ExchangeWindow)//转移窗口
{
CString winID = callerCmd.GetCarriedData();//获取转移的窗口
if(winID.IsEmpty())return;
CCommonConvert convert;
int i_winID = -1;
convert.CStringToint(i_winID,winID);
SLZWindow Window;
BOOL flag = m_rInlineQueData.m_rWindowTable.QueryWindowBySerialID(i_winID,Window);
if(flag)//找到了窗口
{
if(m_rCalledQueData.GetCalledQueData(callerCmd.GetWindowId(),data))
{
if(JudgeWindowHaveQue(Window.GetWindowId()))//判断窗口ID下是否有可处理队列
{
data.SetIsOpenEva(FALSE);data.SetIsFinshEva(FALSE);
m_rCalledQueData.DeleteCalledQueData(data);//删除正在呼叫队列的数据
data.SetWindowId(Window.GetWindowId());
m_rInlineQueData.AddHeadData(data);//添加到排队队列最前
callerCmd.SetSuccess(TRUE);
}
else
{
callerCmd.SetSuccess(FALSE);
}
}
}
/////////////////////////////////////
}
///////////////////////////////////
}
/*
获取排队 队列首个数据
*/
BOOL CInlineQueData::GetInlineQueData(const UINT iWinId,
SLZData& rdata)
{
if(m_lstInlineQue.GetCount() < 1)
{
return FALSE;
}
CStringArray arrStrQueId;//可处理队列以及优先级
SLZWindow Window;
BOOL flag = m_rWindowTable.QueryWindowById(iWinId,Window);
if(!flag)return FALSE;
BOOL bIsUserPower = Window.GetIsUsePower();//是否使用优先级
Window.GetArrayQueId(arrStrQueId);//获取可处理队列及优先级
CString staffID = theApp.m_Controller.m_mapLoginList[Window.GetWindowId()];//获取登录STAFFID
if(staffID.IsEmpty())return FALSE;
if(arrStrQueId.GetCount() < 1)
{
return FALSE;
}
///////////////////////
BOOL bFind = FALSE;
m_mtInlineQue.Lock();
if(bIsUserPower)//使用优先级
{
int count = arrStrQueId.GetCount();
for(int i = 0; i < count; i++)
{
POSITION pos = m_lstInlineQue.GetHeadPosition();
while(pos)
{
SLZData data;
POSITION posLast = pos;
data = m_lstInlineQue.GetNext(pos);
if(data.GetWindowId()==0)//如果没设置指定窗口
{
if(arrStrQueId[i].Compare(data.GetBussinessType()) == 0)
{
bFind = TRUE;
rdata = data;
m_lstInlineQue.RemoveAt(posLast);
break;
}
}
else//设置了指定窗口优先呼叫
{
if(iWinId == data.GetWindowId())
{
rdata = data;
m_lstInlineQue.RemoveAt(posLast);
bFind = TRUE;
break;
}
}
}
if(bFind)
{
break;
}
}
}
else//不使用优先级
{
/*
/////////////////////////////////////////首先找到可处理队列中哪几个队列有数据
CStringArray haveDataArray;
GetCandoQueHaveData(haveDataArray,arrStrQueId,iWinId);
if(haveDataArray.GetCount() == 0)
{
return FALSE;
}
/////////////////////////////////////////随机取数
int count = haveDataArray.GetCount();
time_t t;
srand((unsigned) time(&t));
int nRand = rand() % count;
CString strQueID = haveDataArray[nRand];
POSITION pos = m_lstInlineQue.GetHeadPosition();
while(pos)
{
SLZData data;
POSITION posLast = pos;
data = m_lstInlineQue.GetNext(pos);
if(data.GetWindowId()==0)//如果没设置指定窗口
{
if(strQueID.Compare(data.GetBussinessType()) == 0)
{
rdata = data;
m_lstInlineQue.RemoveAt(posLast);
bFind = TRUE;
break;
}
}
else//指定了窗口
{
if(iWinId == data.GetWindowId())
{
rdata = data;
m_lstInlineQue.RemoveAt(posLast);
bFind = TRUE;
break;
}
}
}
*/
bFind = GetFirstTakeNumData(rdata,arrStrQueId);
if(bFind)
bFind = RemoveFirstTakeNumData(rdata);
}
CTime currTime = CTime::GetCurrentTime();
rdata.SetCallTime(currTime);//设置呼叫时间
rdata.SetStaffId(staffID);//设置员工ID,哪个员工呼叫
rdata.SetWindowId(iWinId);//设置哪个窗口呼叫
rdata.SetWindowShowId(Window.GetShowWndId());//设置窗口编号
m_mtInlineQue.Unlock();
return bFind;
}
