struct cc_call *cc_queue_pop_call_for_agent(struct cc_data *data,
struct cc_agent *agent)
{
struct cc_call *call_it;
unsigned int i;
/* interate all the queued calls and see *
* if they mathe the agent (as skills)*/
for(call_it=data->queue.first ; call_it ; call_it=call_it->lower_in_queue){
/* check the call skill against the agent skills */
for(i=0 ; i<agent->no_skills ; i++) {
/* before taking a call out, be sure that call is fully initialized
* from b2bua point of view (to avoid races) -> check the b2bua id */
if (call_it->b2bua_id.len!=0 && call_it->flow->skill==agent->skills[i]) {
LM_DBG("found call %p for agent %p(%.*s) with skill %d \n",
call_it, agent, agent->id.len, agent->id.s,
call_it->flow->skill);
/* remove the call from queue */
cc_queue_rmv_call( data, call_it);
return call_it;
}
}
}
return NULL;
}
static void terminate_call(struct cc_call *call, b2bl_dlg_stat_t* stat,
call_state prev_state)
{
str un, fid, aid;
int type;
if(prev_state == CC_CALL_ENDED) {
LM_CRIT("BUG - terminate state \n");
return;
}
LM_DBG("terminating call %p (stat=%p)\n",call,stat);
lock_get( data->lock );
prepare_cdr( call, &un, &fid , &aid);
if (prev_state==CC_CALL_TOAGENT) {
/* free the agent */
if (stat && stat->call_time && prev_state==CC_CALL_TOAGENT) {
call->agent->state = CC_AGENT_WRAPUP;
call->agent->last_call_end = get_ticks();
call->flow->processed_calls ++;
call->flow->avg_call_duration =
( ((float)stat->call_time +
((float)call->flow->avg_call_duration *
(call->flow->processed_calls-1)) ) ) /
call->flow->processed_calls ;
/* update awt for established calls */
update_awt( stat->start_time - call->recv_time );
update_cc_flow_awt(call->flow, stat->start_time - call->recv_time);
update_cc_agent_att(call->agent, stat->call_time);
} else {
call->agent->state = CC_AGENT_FREE;
/* update awt for failed calls */
update_awt( get_ticks() - call->recv_time );
update_cc_flow_awt( call->flow, get_ticks() - call->recv_time );
}
/* update last_call_end for agent */
cc_db_update_agent_end_call(call->agent);
call->agent->ref_cnt--;
call->agent = NULL;
} else {
/* update awt for failed calls */
update_awt( get_ticks() - call->recv_time );
update_cc_flow_awt( call->flow, get_ticks() - call->recv_time );
}
/* remove the call from queue (if there) */
if ( is_call_in_queue(data, call) ) {
cc_queue_rmv_call( data, call);
call->ref_cnt--;
}
call->flow->ongoing_calls--;
lock_release( data->lock );
if (call->setup_time==-1 && stat)
call->setup_time = stat->setup_time;
/* generate CDR */
type = (stat==NULL) ? -1 : ((prev_state==CC_CALL_TOAGENT && stat->call_time)? 0 : 1);
cc_write_cdr( &un, &fid, &aid, type, call->recv_time,
((type==0)? stat->start_time : get_ticks()) - call->recv_time ,
(type==0)?stat->call_time:0 , call->setup_time, call->no_rejections, call->fst_flags,
call->id);
cc_db_delete_call(call);
}
