int add_cc_agent( struct cc_data *data, str *id, str *location,
str *skills, unsigned int logstate, unsigned int last_call_end)
{
struct cc_agent *agent, *prev_agent= 0;
struct sip_uri uri;
str skill;
char *p;
unsigned int n,skill_id;
#ifdef STATISTICS
char *name;
str s;
#endif
/* is the agent a new one? - search by ID */
agent = get_agent_by_name( data, id, &prev_agent);
if (agent==NULL) {
/* new agent -> create and populate one */
agent = (struct cc_agent*)shm_malloc(sizeof(struct cc_agent)+id->len);
if (agent==NULL) {
LM_ERR("not enough shmem for a new agent\n");
goto error;
}
memset( agent, 0, sizeof(struct cc_agent) );
/* id */
agent->id.s = (char*)(agent+1);
memcpy( agent->id.s, id->s, id->len);
agent->id.len = id->len;
/* location */
agent->location.s = (char*)shm_malloc(location->len);
if (agent->location.s==NULL) {
LM_ERR("not enough shmem for the location of the agent\n");
goto error;
}
memcpy( agent->location.s, location->s, location->len);
agent->location.len = location->len;
if (parse_uri( agent->location.s, agent->location.len, &uri)<0) {
LM_ERR("location of the agent is not a SIP URI\n");
goto error;
}
agent->did = uri.user;
/* LOG STATE */
agent->loged_in = logstate;
/* set of skills */
if (skills && skills->len) {
p = skills->s;
while (p) {
skill.s = p;
p = q_memchr(skill.s, ',', skills->s+skills->len-skill.s);
skill.len = p?(p-skill.s):(skills->s+skills->len-skill.s);
trim(&skill);
if (skill.len) {
skill_id = get_skill_id(data,&skill);
if (skill_id==0) {
LM_ERR("cannot get skill id\n");
goto error;
}
n = agent->no_skills++;
agent->skills[n] = skill_id;
}
if(p)
p++;
}
}
/* statistics */
#ifdef STATISTICS
s.s = "cca_dist_incalls";s.len = 16 ;
if ( (name=build_stat_name( &s, id->s))==0 || register_stat("call_center",
name, &agent->st_dist_incalls, STAT_SHM_NAME)!=0 ) {
LM_ERR("failed to add stat variable\n");
goto error;
}
s.s = "cca_answ_incalls";s.len = 16 ;
if ( (name=build_stat_name( &s, id->s))==0 || register_stat("call_center",
name, &agent->st_answ_incalls, STAT_SHM_NAME)!=0 ) {
LM_ERR("failed to add stat variable\n");
goto error;
}
s.s = "cca_aban_incalls";s.len = 16 ;
if ( (name=build_stat_name( &s, id->s))==0 || register_stat("call_center",
name, &agent->st_aban_incalls, STAT_SHM_NAME)!=0 ) {
LM_ERR("failed to add stat variable\n");
goto error;
}
s.s = "cca_att";s.len = 7 ;
if ( (name=build_stat_name( &s, id->s))==0 || register_stat2("call_center",
name, (stat_var **)cc_agent_get_att, STAT_SHM_NAME|STAT_IS_FUNC,
(void*)agent, 0)!=0) {
LM_ERR("failed to add stat variable\n");
goto error;
}
#endif
if(last_call_end && (last_call_end + wrapup_time < (int)time(NULL))) {
agent->state = CC_AGENT_WRAPUP;
agent->last_call_end = last_call_end - startup_time; /* it will be a negative value */
}
agent->is_new = 1;
/* link the agent */
add_cc_agent_top(data, agent);
data->totalnr_agents++;
} else {
/* agent already exists -> update only */
/* location - needs to be changed ? */
if ( agent->location.len!=location->len ||
memcmp(agent->location.s,location->s,location->len)!=0 ) {
/* set new location */
if (agent->location.len < location->len ){
shm_free(agent->location.s);
agent->location.s = (char*)shm_malloc(location->len);
if (agent->location.s==NULL) {
LM_ERR("not enough shmem for the location of the agent\n");
goto error1;
}
}
memcpy( agent->location.s, location->s, location->len);
agent->location.len = location->len;
if (parse_uri( agent->location.s, agent->location.len, &uri)<0) {
LM_ERR("location of the agent is not a SIP URI\n");
goto error1;
}
agent->did = uri.user;
}
/* if logstate changed - move between the lists TODO */
if(logstate != agent->loged_in) {
agent_switch_login(data, agent, prev_agent);
}
/* skills - needs to be changed ? */
agent->no_skills = 0;
if (skills && skills->len) {
p = skills->s;
while (p) {
skill.s = p;
p = q_memchr(skill.s, ',', skills->s+skills->len-skill.s);
skill.len = p?(p-skill.s):(skills->s+skills->len-skill.s);
trim(&skill);
if (skill.len) {
skill_id = get_skill_id(data,&skill);
if (skill_id==0) {
LM_ERR("cannot get skill id\n");
goto error1;
}
n = agent->no_skills++;
agent->skills[n] = skill_id;
}
if(p)
p++;
}
}
agent->is_new = 1;
}
return 0;
error1:
remove_cc_agent(data, agent, prev_agent);
error:
if (agent)
free_cc_agent(agent);
return 0;
}
static void cc_timer_agents(unsigned int ticks, void* param)
{
struct cc_agent *agent, *prev_agent, *tmp_ag;
struct cc_call *call;
str out;
str dest;
if (data==NULL || data->agents[CC_AG_ONLINE]==NULL)
return;
do {
lock_get( data->lock );
prev_agent = data->agents[CC_AG_ONLINE];
agent = data->agents[CC_AG_ONLINE];
call = NULL;
/* iterate all agents*/
do {
//LM_DBG("%.*s , state=%d, last_call_end=%u, ticks=%u, wrapup=%u\n",
// agent->id.len, agent->id.s, agent->state, agent->last_call_end, ticks, wrapup_time);
/* for agents in WRAPUP time, check if expired */
if ( (agent->state==CC_AGENT_WRAPUP) &&
(ticks - agent->last_call_end > wrapup_time)) {
agent->state = CC_AGENT_FREE;
/* move it to the end of the list*/
if(data->last_online_agent != agent) {
remove_cc_agent(data, agent, prev_agent);
if(!data->last_online_agent) {
LM_CRIT("last_online_agent NULL\n");
if(data->agents[CC_AG_ONLINE] == NULL)
data->agents[CC_AG_ONLINE] = agent;
else {
for (tmp_ag = data->agents[CC_AG_ONLINE]; tmp_ag; tmp_ag= tmp_ag->next)
{
prev_agent = tmp_ag;
}
prev_agent->next = agent;
agent->next = NULL;
data->last_online_agent = agent;
}
}
else {
data->last_online_agent->next = agent;
agent->next = NULL;
data->last_online_agent = agent;
}
goto next_ag;
}
}
/* for free agents -> check for calls */
if ( (data->queue.calls_no!=0) && (agent->state==CC_AGENT_FREE) ) {
call = cc_queue_pop_call_for_agent( data, agent);
if (call) {
/* found a call for the agent */
break;
}
}
next_ag:
/* next agent */
prev_agent = agent;
agent = agent->next;
}while(agent);
lock_release( data->lock );
/* no locking here */
if (call) {
lock_get( call->lock );
call->ref_cnt--;
/* is the call state still valid? (as queued) */
if(call->state != CC_CALL_QUEUED) {
if (call->state==CC_CALL_ENDED && call->ref_cnt==0) {
lock_release( call->lock );
free_cc_call( data, call);
} else {
lock_release( call->lock );
}
continue;
}
LM_DBG("Call %p ref= %d, state= %d\n", call,
call->ref_cnt, call->state);
lock_get( data->lock );
dest = agent->location;
/* make a copy for destination to agent */
out.len = OUT_BUF_LEN(dest.len);
out.s = out_buf;
memcpy( out.s, dest.s, out.len);
call->prev_state = call->state;
call->state = CC_CALL_TOAGENT;
/* call no longer on wait */
LM_DBG("** onhold-- Took out of the queue [%p]\n", call);
update_stat( stg_onhold_calls, -1);
update_stat( call->flow->st_onhold_calls, -1);
/* mark agent as used */
agent->state = CC_AGENT_INCALL;
call->agent = agent;
call->agent->ref_cnt++;
update_stat( stg_dist_incalls, 1);
update_stat( call->flow->st_dist_incalls, 1);
call->fst_flags |= FSTAT_DIST;
update_stat( call->agent->st_dist_incalls, +1);
/* unlock data */
lock_release( data->lock );
/* send call to selected agent */
if (set_call_leg( NULL, call, &out)< 0 ) {
LM_ERR("failed to set new destination for call\n");
}
lock_release( call->lock );
if(cc_db_update_call(call) < 0)
{
LM_ERR("Failed to update call in database\n");
}
}
} while (call);
}
