void SupportMgr::ShowClosedList<SuggestionTicket>(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
for (SuggestionTicketList::const_iterator itr = _suggestionTicketList.begin(); itr != _suggestionTicketList.end(); ++itr)
if (itr->second->IsClosed())
handler.SendSysMessage(itr->second->FormatViewMessageString(handler).c_str());
}
void SupportMgr::ShowList<ComplaintTicket>(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWLIST);
for (ComplaintTicketList::const_iterator itr = _complaintTicketList.begin(); itr != _complaintTicketList.end(); ++itr)
if (!itr->second->IsClosed())
handler.SendSysMessage(itr->second->FormatViewMessageString(handler).c_str());
}
void TicketMgr::ShowEscalatedList(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (!itr->second->IsClosed() && itr->second->GetEscalatedStatus() == TICKET_IN_ESCALATION_QUEUE)
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}
void TicketMgr::ShowClosedList(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (itr->second->IsClosed())
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}
void SupportMgr::ShowGmEscalatedList(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
for (GmTicketList::const_iterator itr = _gmTicketList.begin(); itr != _gmTicketList.end(); ++itr)
if (!itr->second->IsClosed() && itr->second->GetAssigendToStatus() == GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED)
handler.SendSysMessage(itr->second->FormatViewMessageString(handler).c_str());
}
void TicketMgr::ShowList(ChatHandler& handler, bool onlineOnly) const
{
handler.SendSysMessage(onlineOnly ? LANG_COMMAND_TICKETSHOWONLINELIST : LANG_COMMAND_TICKETSHOWLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (!itr->second->IsClosed() && !itr->second->IsCompleted())
if (!onlineOnly || itr->second->GetPlayer())
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}