static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->SetCompleted(true);
SQLTransaction trans = CharacterDatabase.BeginTransaction();
ticket->SaveToDB(trans);
CharacterDatabase.CommitTransaction(trans);
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed / completed.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as completed and the text to reflect the change, and save it.
ticket->SetCompleted(true);
ticket->SetResponse("Your ticket has been serviced and resolved.");
SQLTransaction trans = CharacterDatabase.BeginTransaction();
ticket->SaveToDB(trans);
CharacterDatabase.CommitTransaction(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
char* response = strtok(NULL, "\n");
if (response)
{
// Cannot add response to ticket, assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
ticket->AppendResponse(response);
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
Player* gm = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetResolvedBy(gm ? gm->GetGUID() : ObjectGuid(uint64(0)));
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
std::string respondedby;
// If responded from console,there is no player,so we assign to Console.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player)
respondedby = player->GetName().c_str();
else respondedby = "Console";
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Completed\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Responded By: \00304" << respondedby << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}