static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exists and not be closed / completed / assigned.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket in the priority queue and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
ticket->SetResponse("Your ticket is in the priority queue and will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
if (Player* player = ticket->GetPlayer())
sTicketMgr->SendTicket(player->GetSession(), ticket);
sTicketMgr->UpdateLastChange();
return true;
}