static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as viewed and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SetResponse("Your ticket was viewed and is being serviced.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exists and not be closed / completed / assigned.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket in the priority queue and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
ticket->SetResponse("Your ticket is in the priority queue and will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed / completed.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as completed and the text to reflect the change, and save it.
ticket->SetCompleted(true);
ticket->SetResponse("Your ticket has been serviced and resolved.");
SQLTransaction trans = CharacterDatabase.BeginTransaction();
ticket->SaveToDB(trans);
CharacterDatabase.CommitTransaction(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed.
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned.
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
uint64 guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security. If no m_session present it means we're issuing this command from the console.
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
// Set the ticket as unassigned and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SetResponse("Your ticket will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console", NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
std::string name(args);
if (!normalizePlayerName(name))
return false;
// Detect target's GUID
uint64 guid = 0;
if (Player* player = sObjectAccessor->FindPlayerByName(name.c_str()))
guid = player->GetGUID();
else
guid = sObjectMgr->GetPlayerGUIDByName(name);
// Target must exist.
if (!guid)
{
handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
return true;
}
// Ticket must exist.
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(guid);
if (!ticket)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as viewed and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SetResponse("Your ticket was viewed and is being serviced.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* response = strtok(NULL, "\n");
if (!response)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot add response to ticket, assigned to someone else. Console excluded.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
// Set the ticket text and save it.
SQLTransaction trans = SQLTransaction(NULL);
if (newLine)
ticket->SetResponse(response); // Makes a new response (form: new).
else
ticket->AppendResponse(response); // Puts the response over the old one (form: old + new).
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* targetStr = strtok(NULL, " ");
if (!targetStr)
return false;
std::string target(targetStr);
if (!normalizePlayerName(target))
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Get target information
uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
uint64 targetAccountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccountId, realmID);
// Target must exist and have administrative rights
if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
{
handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
// Ticket must not already be assigned to the same player.
if (ticket->IsAssignedTo(targetGuid))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
return true;
}
// Ticket must not already be assigned to the another player. Console can override though.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
return true;
}
// Assign ticket and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
ticket->SetResponse("Your ticket has been assigned to a GM and is being serviced.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}