static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (!ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->RemoveTicket(ticket->GetId());
sTicketMgr->UpdateLastChange();
if (Player* player = ticket->GetPlayer())
{
if (player->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
player->GetSession()->SendPacket(&data);
}
}
return true;
}
static bool HandleGMTicketGetByNameCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
std::string name(args);
if (!normalizePlayerName(name))
return false;
// Detect target's GUID
uint64 guid = 0;
if (Player* player = sObjectAccessor->FindPlayerByName(name))
guid = player->GetGUID();
else
guid = sObjectMgr->GetPlayerGUIDByName(name);
// Target must exist
if (!guid)
{
handler->SendSysMessage(LANG_NO_PLAYERS_FOUND);
return true;
}
// Ticket must exist
GmTicket* ticket = sTicketMgr->GetGmTicketByPlayerGuid(guid);
if (!ticket)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SaveToDB(trans);
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
std::string respondedby;
// If responded from console,there is no player,so we assign to Console.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player)
respondedby = player->GetName().c_str();
else respondedby = "Console";
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Completed\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Responded By: \00304" << respondedby << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = [&] {
std::string const assignedName = ticket->GetAssignedToName();
return ticket->FormatMessageString(*handler, nullptr,
assignedName.empty() ? nullptr : assignedName.c_str(), nullptr, nullptr, nullptr);
}();
msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket should be assigned to the player who tries to close it.
// Console can override though
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
ObjectGuid closedByGuid;
if (player)
closedByGuid = player->GetGUID();
else
closedByGuid.SetRawValue(0, uint64(-1));
sTicketMgr->CloseTicket(ticket->GetId(), closedByGuid);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
// Inform player, who submitted this ticket, that it is closed
if (Player* submitter = ticket->GetPlayer())
{
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
submitter->GetSession()->SendPacket(&data);
}
return true;
}
static bool HandleGMTicketDeleteByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (!ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETCLOSEFIRST);
return true;
}
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
std::string deletedby;
// If deleted from console,there is no player,so we assign to Console.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player)
deletedby = player->GetName().c_str();
else deletedby = "Console";
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Deleted\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Deleted By: \00304" << deletedby << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
sTicketMgr->RemoveTicket(ticket->GetId());
sTicketMgr->UpdateLastChange();
if (Player* player = ticket->GetPlayer())
{
if (player->IsInWorld())
{
// Force abandon ticket
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
player->GetSession()->SendPacket(&data);
}
}
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket should be assigned to the player who tries to close it.
// Console can override though
Player* player = m_session ? m_session->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
sTicketMgr->CloseTicket(ticket->GetId(), player ? player->GetGUID() : -1);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, player ? player->GetName() : "Console", NULL, NULL, NULL);
SendGlobalGMSysMessage(msg.c_str());
// Inform player, who submitted this ticket, that it is closed
if (Player* submitter = ticket->GetPlayer())
{
if (submitter->IsInWorld())
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
submitter->GetSession()->SendPacket(&data);
}
}
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint32 ticketId = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket *ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else
//! Console excluded
Player* player = m_session ? m_session->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
msg += PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* response = strtok(NULL, "\n");
if (!response)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot add response to ticket, assigned to someone else. Console excluded.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
// Set the ticket text and save it.
SQLTransaction trans = SQLTransaction(NULL);
if (newLine)
ticket->SetResponse(response); // Makes a new response (form: new).
else
ticket->AppendResponse(response); // Puts the response over the old one (form: old + new).
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed.
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket should be assigned to the player who tries to close it. Console can override though.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
sTicketMgr->CloseTicket(ticket->GetId(), player ? player->GetGUID() : -1);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName() : "Console", NULL, NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
// Inform the player that the ticket is closed (remove it).
if (Player* submitter = ticket->GetPlayer())
{
if (submitter->IsInWorld())
{
sTicketMgr->SendTicketStatusUpdate(submitter->GetSession(), GMTICKET_RESPONSE_TICKET_DELETED);
sTicketMgr->SendTicket(submitter->GetSession(), NULL);
}
}
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SaveToDB(trans);
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
static bool _HandleGMTicketResponseAppendCommand(char const* args, bool newLine, ChatHandler* handler)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* response = strtok(NULL, "\n");
if (!response)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot add response to ticket, assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->AppendResponse(response);
if (newLine)
ticket->AppendResponse("\n");
ticket->SaveToDB(trans);
return true;
}
static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
if (Player* player = ticket->GetPlayer())
sTicketMgr->SendTicket(player->GetSession(), ticket);
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
char* response = strtok(NULL, "\n");
if (response)
{
// Cannot add response to ticket, assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
ticket->AppendResponse(response);
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
Player* gm = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetResolvedBy(gm ? gm->GetGUID() : ObjectGuid(uint64(0)));
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* targetStr = strtok(NULL, " ");
if (!targetStr)
return false;
std::string target(targetStr);
if (!normalizePlayerName(target))
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Get target information
uint64 targetGuid = sObjectMgr->GetPlayerGUIDByName(target.c_str());
uint64 targetAccountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
uint32 targetGmLevel = AccountMgr::GetSecurity(targetAccountId, realmID);
// Target must exist and have administrative rights
if (!targetGuid || AccountMgr::IsPlayerAccount(targetGmLevel))
{
handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
// If already assigned, leave
if (ticket->IsAssignedTo(targetGuid))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
return true;
}
// If assigned to different player other than current, leave
//! Console can override though
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
return true;
}
// Assign ticket
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(targetGmLevel));
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
ObjectGuid guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security
//! If no m_session present it means we're issuing this command from the console
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Assigned\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Unssigned From: \00304"
<< assignedTo.c_str() << " \003][By: \00304" << (GetSession() ? GetSession()->GetPLayer()->GetName().c_str() : 'Console') << " \003]";
/*
Keeping old line incase i fubar this :D
<< assignedTo.c_str() << " \003][By: \00304" << handler->GetSession()->GetPlayer()->GetName().c_str() << " \003]";
*/
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
return true;
}
static bool HandleGMTicketAssignToCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* targetStr = strtok(NULL, " ");
if (!targetStr)
return false;
std::string target(targetStr);
if (!normalizePlayerName(target))
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ObjectGuid targetGuid = sObjectMgr->GetPlayerGUIDByName(target);
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(targetGuid);
// Target must exist and have administrative rights
if (!AccountMgr::HasPermission(accountId, rbac::RBAC_PERM_COMMANDS_BE_ASSIGNED_TICKET, realmID))
{
handler->SendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_A);
return true;
}
// If already assigned, leave
if (ticket->IsAssignedTo(targetGuid))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETASSIGNERROR_B, ticket->GetId());
return true;
}
// If assigned to different player other than current, leave
//! Console can override though
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId(), target.c_str());
return true;
}
// Assign ticket
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetAssignedTo(targetGuid, AccountMgr::IsAdminAccount(AccountMgr::GetSecurity(accountId, realmID)));
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, target.c_str(), NULL, NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Assigned\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Assigned To: \00304" << target.c_str() << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
return true;
}
static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed.
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned.
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
uint64 guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security. If no m_session present it means we're issuing this command from the console.
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
// Set the ticket as unassigned and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SetResponse("Your ticket will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console", NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}