static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed.
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned.
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
uint64 guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security. If no m_session present it means we're issuing this command from the console.
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
// Set the ticket as unassigned and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SetResponse("Your ticket will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName() : "Console", NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer)
security = assignedPlayer->GetSession()->GetSecurity();
else
{
ObjectGuid guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security
//! If no m_session present it means we're issuing this command from the console
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
bool ChatHandler::HandleGMTicketUnAssignCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket *ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned
if (!ticket->IsAssigned())
{
PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
uint64 guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security
//! If no m_session present it means we're issuing this command from the console
uint32 mySecurity = m_session ? m_session->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(),
m_session ? m_session->GetPlayer()->GetName() : "Console", NULL);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = [&] {
std::string const assignedName = ticket->GetAssignedToName();
return ticket->FormatMessageString(*handler, nullptr,
assignedName.empty() ? nullptr : assignedName.c_str(), nullptr, nullptr, nullptr);
}();
msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName().c_str() : "Console", comment);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed / completed.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else. Console excluded.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
// Set and save the ticket comment.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
bool ChatHandler::HandleGMTicketCommentCommand(const char* args)
{
if (!*args)
return false;
char* tguid = strtok((char*)args, " ");
uint32 ticketId = atoi(tguid);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket *ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else
//! Console excluded
Player* player = m_session ? m_session->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
msg += PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketUnAssignCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned
if (!ticket->IsAssigned())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTASSIGNED, ticket->GetId());
return true;
}
// Get security level of player, whom this ticket is assigned to
uint32 security = SEC_PLAYER;
Player* assignedPlayer = ticket->GetAssignedPlayer();
if (assignedPlayer && assignedPlayer->IsInWorld())
security = assignedPlayer->GetSession()->GetSecurity();
else
{
ObjectGuid guid = ticket->GetAssignedToGUID();
uint32 accountId = sObjectMgr->GetPlayerAccountIdByGUID(guid);
security = AccountMgr::GetSecurity(accountId, realmID);
}
// Check security
//! If no m_session present it means we're issuing this command from the console
uint32 mySecurity = handler->GetSession() ? handler->GetSession()->GetSecurity() : SEC_CONSOLE;
if (security > mySecurity)
{
handler->SendSysMessage(LANG_COMMAND_TICKETUNASSIGNSECURITY);
return true;
}
std::string assignedTo = ticket->GetAssignedToName(); // copy assignedto name because we need it after the ticket has been unnassigned
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetUnassigned();
ticket->SaveToDB(trans);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, assignedTo.c_str(),
handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console", NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Assigned\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Unssigned From: \00304"
<< assignedTo.c_str() << " \003][By: \00304" << (GetSession() ? GetSession()->GetPLayer()->GetName().c_str() : 'Console') << " \003]";
/*
Keeping old line incase i fubar this :D
<< assignedTo.c_str() << " \003][By: \00304" << handler->GetSession()->GetPlayer()->GetName().c_str() << " \003]";
*/
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
return true;
}