static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed / completed.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as completed and the text to reflect the change, and save it.
ticket->SetCompleted(true);
ticket->SetResponse("Your ticket has been serviced and resolved.");
SQLTransaction trans = CharacterDatabase.BeginTransaction();
ticket->SaveToDB(trans);
CharacterDatabase.CommitTransaction(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->SetCompleted(true);
SQLTransaction trans = CharacterDatabase.BeginTransaction();
ticket->SaveToDB(trans);
CharacterDatabase.CommitTransaction(trans);
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
sTicketMgr->UpdateLastChange();
return true;
}
bool ChatHandler::HandleGMTicketCloseByIdCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket must be assigned to player, who tries to close it.
uint64 guid = m_session->GetPlayer()->GetGUID();
if (ticket->IsAssignedNotTo(guid))
{
PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
sTicketMgr->CloseTicket(ticket->GetId(), guid);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*this, m_session->GetPlayer()->GetName(), NULL, NULL, NULL);
SendGlobalGMSysMessage(msg.c_str());
// Inform player, who submitted this ticket, that it is closed
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
player->GetSession()->SendPacket(&data);
}
return true;
}
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
return;
if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
{
SendNotification(GetTrinityString(LANG_TICKET_REQ), sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ));
return;
}
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());
if (ticket && ticket->IsCompleted())
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
// Player must not have ticket
if (!ticket || ticket->IsClosed())
{
uint32 mapId;
float x, y, z;
std::string message;
uint32 needResponse;
bool needMoreHelp;
uint32 count;
std::list<uint32> times;
uint32 decompressedSize;
std::string chatLog;
recvData >> mapId;
recvData >> x >> y >> z;
recvData >> message;
recvData >> needResponse;
recvData >> needMoreHelp;
recvData >> count;
for (uint32 i = 0; i < count; i++)
{
uint32 time;
recvData >> time;
times.push_back(time);
}
recvData >> decompressedSize;
if (count && decompressedSize && decompressedSize < 0xFFFF)
{
uint32 pos = recvData.rpos();
ByteBuffer dest;
dest.resize(decompressedSize);
uLongf realSize = decompressedSize;
if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
{
dest >> chatLog;
}
static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exists and not be closed / completed / assigned.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket in the priority queue and the text and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
ticket->SetResponse("Your ticket is in the priority queue and will be serviced shortly.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Set the ticket as viewed and save it.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SetResponse("Your ticket was viewed and is being serviced.");
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
return;
if(!GetPlayer()->CanSpeak())
{
std::string timeStr = secsToTimeString(m_muteTime - time(NULL));
SendNotification(GetTrinityString(LANG_WAIT_BEFORE_SPEAKING), timeStr.c_str());
return;
}
if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
{
SendNotification(GetTrinityString(LANG_TICKET_REQ), sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ));
return;
}
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());
if (ticket && ticket->IsCompleted())
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());;
// Player must not have ticket
if (!ticket || ticket->IsClosed())
{
ticket = new GmTicket(GetPlayer(), recvData);
uint32 count;
std::list<uint32> times;
uint32 decompressedSize;
std::string chatLog;
recvData >> count;
for (uint32 i = 0; i < count; i++)
{
uint32 time;
recvData >> time;
times.push_back(time);
}
recvData >> decompressedSize;
if (count && decompressedSize && decompressedSize < 0xFFFF)
{
uint32 pos = recvData.rpos();
ByteBuffer dest;
dest.resize(decompressedSize);
uLongf realSize = decompressedSize;
if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
{
dest >> chatLog;
ticket->SetChatLog(times, chatLog);
}
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
{
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
return;
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());
if (ticket && ticket->IsCompleted())
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
// Player must not have ticket
if (!ticket || ticket->IsClosed())
{
std::string message;
std::string chatLog;
uint8 ticketType;
uint32 mapId;
float x, y, z;
std::string ticketText = "";
std::string reservedForFutureUse = "";
recvData >> ticketType >> mapId >> x >> y >> z; // last check 2.4.3
recvData >> ticketText;
recvData >> reservedForFutureUse;
if (GetPlayer()->getLevel() < sWorld.getConfig(CONFIG_UINT32_GMTICKETS_MINLEVEL))
{
ChatHandler(this).PSendSysMessage("You can't use the ticket system before level %u", sWorld.getConfig(CONFIG_UINT32_GMTICKETS_MINLEVEL));
return;
}
if (ticketType >= GMTICKET_MAX)
return;
if (ticketType != GMTICKET_BEHAVIOR_HARASSMENT && ticketType != GMTICKET_STUCK)
{
ChatHandler(this).SendSysMessage("Game Masters do not handle bug reports.");
ChatHandler(this).SendSysMessage("Please use our bugtracker and provide sources if possible.");
ChatHandler(this).SendSysMessage("https://elysium-project.org/bugtracker");
return;
}
ticket = new GmTicket(GetPlayer());
ticket->SetPosition(mapId, x, y, z);
ticket->SetMessage(ticketText);
ticket->SetTicketType(TicketType(ticketType));
sTicketMgr->AddTicket(ticket);
sTicketMgr->UpdateLastChange();
sWorld.SendGMTicketText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName(), ticket->GetId());
response = GMTICKET_RESPONSE_CREATE_SUCCESS;
}
static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket should be assigned to the player who tries to close it.
// Console can override though
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
sTicketMgr->CloseTicket(ticket->GetId(), player ? player->GetGUID() : ObjectGuid(uint64(-1)));
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
std::string assignedto;
// If closed from console,there is no player,so we assign to Console.
if (player)
assignedto = player->GetName().c_str();
else assignedto = "Console";
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Closed\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Closed By: \00304" << assignedto << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
// Inform player, who submitted this ticket, that it is closed
if (Player* submitter = ticket->GetPlayer())
{
if (submitter->IsInWorld())
{
WorldPacket data(SMSG_GMTICKET_DELETETICKET, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
submitter->GetSession()->SendPacket(&data);
}
}
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
char* response = strtok(NULL, "\n");
if (response)
{
// Cannot add response to ticket, assigned to someone else
//! Console excluded
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
ticket->AppendResponse(response);
}
if (Player* player = ticket->GetPlayer())
ticket->SendResponse(player->GetSession());
Player* gm = handler->GetSession() ? handler->GetSession()->GetPlayer() : nullptr;
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetResolvedBy(gm ? gm->GetGUID() : ObjectGuid(uint64(0)));
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketCommentCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
char* ticketIdStr = strtok((char*)args, " ");
uint32 ticketId = atoi(ticketIdStr);
char* comment = strtok(NULL, "\n");
if (!comment)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
// Ticket must exist and not be closed / completed.
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->PSendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Cannot comment ticket assigned to someone else. Console excluded.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETALREADYASSIGNED, ticket->GetId());
return true;
}
// Set and save the ticket comment.
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetComment(comment);
ticket->SaveToDB(trans);
// Update the last change time.
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, NULL, ticket->GetAssignedToName().c_str(), NULL, NULL);
msg += handler->PGetParseString(LANG_COMMAND_TICKETLISTADDCOMMENT, player ? player->GetName() : "Console", comment);
handler->SendGlobalGMSysMessage(msg.c_str());
return true;
}
static bool HandleGMTicketCloseByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
// Ticket should be assigned to the player who tries to close it.
// Console can override though
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player && ticket->IsAssignedNotTo(player->GetGUID()))
{
handler->PSendSysMessage(LANG_COMMAND_TICKETCANNOTCLOSE, ticket->GetId());
return true;
}
ObjectGuid closedByGuid;
if (player)
closedByGuid = player->GetGUID();
else
closedByGuid.SetRawValue(0, uint64(-1));
sTicketMgr->CloseTicket(ticket->GetId(), closedByGuid);
sTicketMgr->UpdateLastChange();
std::string msg = ticket->FormatMessageString(*handler, player ? player->GetName().c_str() : "Console", NULL, NULL, NULL, NULL);
handler->SendGlobalGMSysMessage(msg.c_str());
// Inform player, who submitted this ticket, that it is closed
if (Player* submitter = ticket->GetPlayer())
{
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
submitter->GetSession()->SendPacket(&data);
}
return true;
}
static bool HandleGMTicketCompleteCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
if ((sIRC->TICMASK & 16) != 0 && (sIRC->BOTMASK & 1024) != 0 && sIRC->ticann.size() > 0)
{
std::string ircchan = "#";
std::ostringstream smsg;
std::string respondedby;
// If responded from console,there is no player,so we assign to Console.
Player* player = handler->GetSession() ? handler->GetSession()->GetPlayer() : NULL;
if (player)
respondedby = player->GetName().c_str();
else respondedby = "Console";
ircchan += sIRC->ticann;
smsg << "[\00304Ticket Completed\003][By:\00304 " << ticket->GetPlayerName().c_str() << " \003][ID: \00304" << ticket->GetId() << " \003][Responded By: \00304" << respondedby << " \003]";
sIRC->Send_IRC_Channel(ircchan, smsg.str().c_str() , true);
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetCompleted();
ticket->SaveToDB(trans);
std::string msg = ticket->FormatMessageString(*handler, NULL, NULL,
NULL, NULL, handler->GetSession() ? handler->GetSession()->GetPlayer()->GetName().c_str() : "Console");
handler->SendGlobalGMSysMessage(msg.c_str());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketGetByIdCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted())
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetViewed();
ticket->SaveToDB(trans);
handler->SendSysMessage(ticket->FormatMessageString(*handler, true).c_str());
return true;
}
bool ChatHandler::HandleGMTicketCompleteCommand(const char* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || !ticket->IsClosed() || ticket->IsCompleted())
{
SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
if (Player* player = ticket->GetPlayer())
if (player->IsInWorld())
ticket->SendResponse(player->GetSession());
sTicketMgr->UpdateLastChange();
return true;
}
static bool HandleGMTicketEscalateCommand(ChatHandler* handler, char const* args)
{
if (!*args)
return false;
uint32 ticketId = atoi(args);
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
if (!ticket || ticket->IsClosed() || ticket->IsCompleted() || ticket->GetEscalatedStatus() != TICKET_UNASSIGNED)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
return true;
}
ticket->SetEscalatedStatus(TICKET_IN_ESCALATION_QUEUE);
if (Player* player = ticket->GetPlayer())
sTicketMgr->SendTicket(player->GetSession(), ticket);
sTicketMgr->UpdateLastChange();
return true;
}
